Cape Breton Regional Library

Cape Breton Regional Library FAQ

 

Q: When will  the Library be open to the public again?

A: There are many changes and precautions that need to be implemented prior to re-opening our library buildings. CBRL is applying a multi-phased plan for the gradual reintroduction of services according to guidelines and requirements for enhanced service protocols. Library buildings will not be open initially,  but will begin offering limited services starting June 10th

 

Q: How do I find out the latest information about the library closure and when it will reopen?

A: Check our:

Q:When will I be able to check my account/ place holds again?

A: You will be able to access your online account to see what items you still have checked out and to place new items on holds starting June 10th.You can check your account by going to www.cbrl.ca and clicking on My Account. You will need your library card number and PIN to sign-in.

 

Q: I’ve lost/misplaced my library card – how do I retrieve my library card number to access my account?

A: If you have lost/misplaced your library card you can send an e-mail to info@cbrl.ca or call your local library branch to connect with a staff member for assistance. 

 

Q: I don’t have a library card, what can I do?

A: If you aren’t already a library member, fill out our new membership form here to request a library card and someone will get back to you in 48-72 hours.

 

Q: What if I have books out?

A: Due dates on all items currently out were extended until June 30th, 2020. Regular loan periods will apply for all material borrowed as of June 10th, 2020. The library is not charging any late fees at this time. 

*If you have materials checked out and do not feel comfortable, or are not able, to leave your home, please connect with a staff member for assistance.

 

Q: How do I renew items on my account?
A:If you’d like to enjoy your materials for longer, you can renew materials online as long as they have not been requested by others. You can renew books using your online library account, or you can call in to your local branch to connect with a staff member for assistance. 

 

Q: I have books to return, are book drops still open?

A: Book-drops will be available at all branches starting June 10th. For branches which do not have permanent book-drops, large bins will be placed outside the branch. To find out what hours the bin will be available please phone or e-mail your local branch. The book-drop at McConnell Library in Sydney is available 24/7 and can accept returns from any other branch.

As a precaution for COVID-19, we are following protocols for isolating returned materials. Please be patient as items will take approximately 5 days before being removed from your account. Patrons will not accrue late fees during this period.

 

Q:How can I get new books from the library?

A: Beginning June 10th you will be able to borrow items from the library using our contactless Library Take-Out service. To select new books, you will need to either place a hold on your online library account or call your local library branch and a member of staff will be able to assist you. Contact information for each branch can be found here

 

Q:Will materials be safe to check out? Will they be quarantined?

A: Yes. As a precaution for COVID-19, we are following protocols for isolating returned materials. All returned items will be quarantined for 5 days before being checked out to another user. All staff will be adhering to strict guidelines currently in place to prevent the spread of the virus. 

 

Q: I put a book on hold, will I be able to pick it up?

A: Yes. As of June 10th, 2020, you will be able to pick up your holds via our contactless “Library Take-Out service. Our first step in offering this service is getting books to those who’ve been waiting patiently since March for their holds. You will be notified of available holds, and will have one week to pick them up. Please see www.cbrl.ca  and our social media announcements for more information. 

 

Q:Can somebody else pick up my books for me?

A:Yes. Your items will be checked out to you as soon as they are processed. If you can’t pick up your books yourself, you can arrange for somebody else to pick them up for you.

 

Q: How do I pause my holds?
A:If you don’t want to pick-up your holds during this time, you will need to pause your holds to ensure you don’t lose your spot in the queue. You can suspend your holds using your online account, or you can call in to your local branch to connect with a staff member for assistance.

 

Q: Can I place an interlibrary loan?

A: No. Unfortunately, we are unable to process any interlibrary loans at this time. 

 

Q: Are you still providing in-library programs like Storytime?

A: No, all programs, meetings and other events are cancelled at the moment. However, we are offering digital programs such as writing challenges, virtual book clubs and storytimes through our website and social media. Check our Facebook page for the latest news and events. 

 

Q: Can I still donate my books to the library while the library is closed?

A: No, we will not be accepting book donations at any CBRL branch until further notice

 

Online Resources: 

You can still enjoy CBRL’s online collections from the comfort of your own home. Visit our website and log in with your library card and PIN to access (your PIN is the last 4 digits of your phone number.) Click here to view the full list of resources.

 

Q: If I have fines on my account, can I still access online books and services?

A: Yes! The library has removed any blocks on accounts so that everyone with a CBRL library card can access our online items during the shut down.

 

Q: I’ve lost/misplaced my library card – how do I retrieve my library card number to access my account?

A: If you have lost/misplaced your library card you can send an e-mail to info@cbrl.ca or call your local library branch to connect with a staff member for assistance. 

 

Q: How do I use your online resources if I do not have a library membership?

A: Click here to fill out an online application form. * Please note that it can take up to 48 hours to process your application form.

 

Q: I need help accessing your digital library, who do I contact?

A: If you’re new to the CBRL digital library or having trouble accessing content, email info@cbrl.ca or call (902)-562-3161 for assistance Tuesday-Saturday 10am – 4pm.

 

Q: How do I contact the library if I have more questions?

A: Call us at (902) 562-3279 or email us at info@cbrl.ca and a staff member will get back to you Monday-Friday between 10am-4pm.

 

Thank you for helping to keep our community healthy!